1. Statutory Framework & Redressal Policy
AstroLeaf is committed to providing a transparent, fair, and prompt grievance resolution mechanism for all users. If you have any complaint, data privacy concern, billing dispute, or service dissatisfaction, we provide a multi-tiered escalation matrix to address your concerns within statutory deadlines.
2. Designated Statutory Grievance & Nodal Officer
In compliance with Indian law, our designated Grievance Officer details are published below:
Name & Designation: Nodal Grievance & Privacy Officer
Organization: AstroLeaf
Official Grievance Email: contact@astroleaf.in
Online Compliance Portal: AstroLeaf Legal & Compliance Desk
Direct WhatsApp / Helpline: +91 9896827456
Office Working Hours: Monday to Friday, 10:00 AM - 6:00 PM IST (excluding national holidays)
3. Three-Tier Escalation Matrix & Response Timelines
Our structured grievance redressal procedure operates as follows:
| Escalation Level | Point of Contact | Contact Information | Statutory Turnaround Time |
|---|---|---|---|
| Level 1: Customer Support | Customer Care Executive | Email: contact@astroleaf.in WhatsApp: +91 9896827456 |
Response within 24 to 48 hours |
| Level 2: Statutory Grievance Desk (Under DPDPA 2023 & IT Rules 2021) |
Nodal Grievance & Privacy Officer | Email: contact@astroleaf.in Portal: astroleaf.in Online Compliance Desk |
Acknowledgment: < 24 hours Formal Resolution: < 15 days |
| Level 3: Statutory Authority (Section 13(3) & Section 27, DPDPA 2023) |
Data Protection Board of India (DPBI) | Official Digital Complaint Portal of the Data Protection Board of India (upon exhausting Level 2 redressal) | As per statutory inquiry & hearing guidelines of the Board |
You may submit your formal grievance, Data Principal rights request (Access, Rectification, Erasure), or billing dispute directly through our secure compliance portal below:
Send us a message
Have a question about a report, a consultation, or our calculators? Drop us a note below and we'll reply within a few hours.
Alternatively, you may email our Nodal Grievance Officer directly at contact@astroleaf.in with your name, phone number, and query details.
5. Redressal & Resolution Commitments
Upon receipt of your formal grievance:
- An automated or manual acknowledgment with a unique Grievance Ticket Reference Number will be issued within twenty-four (24) hours.
- A thorough internal review will be conducted by our legal and compliance committee.
- A formal, written resolution or final remedial action plan will be communicated within fifteen (15) business days as stipulated under Indian IT Rules.
6. Statutory Escalation to Data Protection Board of India (DPBI)
In accordance with Section 13(3) and Section 5(1)(iii) of the Digital Personal Data Protection Act, 2023, if your grievance remains unresolved after fifteen (15) business days or if you are unsatisfied with the resolution provided by our Grievance Desk, you have the statutory right to file a formal digital complaint directly with the Data Protection Board of India (DPBI) in the manner prescribed by the Central Government.
