1. General Overview & Consumer Commitment
At AstroLeaf, we take immense pride in delivering precision Vedic calculations, high-resolution personalized PDF reports, and insightful 1-on-1 consultations with verified astrologers. We maintain a transparent and fair refund process for all users.
2. Personalized Digital PDF Reports
Our premium reports (Personalized Janam Kundli Report, 100-Year Vedic Numerology Life Report, Career & Business Blueprint Report, Saturn In Your Birth Chart Report, Shani Sade Sati 7.5-Year Report, and Rahu-Ketu Karmic Transit Report) are customized digital goods instantly generated using your exact birth coordinates and time.
- Exemption under E-Commerce Digital Goods Rules: Once a customized digital report is generated and successfully delivered to your screen or email, orders cannot be cancelled or refunded solely due to subjective interpretation differences or a change of mind.
- Valid Refund Situations: You are 100% entitled to a full refund if:
- A duplicate charge occurred due to a network glitch or double submission.
- Your bank account / card was debited but the order failed to generate in our system.
- The generated PDF report is corrupted, blank, or technically unreadable and our support team cannot reissue a valid copy within 24 hours.
3. Live 1-on-1 Astrologer Consultations
When you book an astrology consultation, a qualified Vedic astrologer exclusively reserves their dedicated time slot to study your horoscope:
- Free Rescheduling: You can reschedule your appointment at no extra cost up to twelve (12) hours prior to the scheduled time slot.
- Cancellations > 24 Hours in Advance: Full 100% refund (less standard payment gateway processing fee of 2% to 3%).
- Cancellations 12 to 24 Hours in Advance: 50% refund or 100% credit toward a future rescheduled session.
- Cancellations < 12 Hours or No-Show: Non-refundable, as the astrologer has prepared your horoscope and cannot assign the reserved slot to another client on short notice.
- Cancellation by AstroLeaf: In the rare event an astrologer is unavailable due to an emergency, you will receive an immediate 100% full refund or priority rescheduling as per your preference.
4. Comprehensive Refund Eligibility Matrix
The table below summarizes all refund scenarios and resolution timelines:
| Service / Product Type | Condition / Scenario | Refund Eligibility | Resolution Window |
|---|---|---|---|
| Personalized Digital PDF Reports (Janam Kundli, Numerology, Career, Saturn, Sade Sati, Rahu-Ketu) |
Payment charged twice or duplicate order placed accidentally | 100% Full Refund | Initiated within 24 to 48 hours |
| Personalized Digital PDF Reports | Technical generation failure; report not delivered or unreadable file that support cannot rectify within 24h | 100% Full Refund | Initiated within 24 to 48 hours |
| Personalized Digital PDF Reports | Successfully generated and delivered custom PDF report; change of mind after download | Non-Refundable | Digital custom creation exempt under e-commerce consumer rules |
| Live 1-on-1 Consultation | Astrologer unavailable or session cancelled by astroleaf.in | 100% Full Refund or Priority Reschedule | Immediate |
| Live 1-on-1 Consultation | User requests cancellation > 24 hours prior to appointment | 100% Refund or 100% Free Reschedule | Initiated within 24 to 48 hours |
| Live 1-on-1 Consultation | User requests cancellation between 12 to 24 hours prior | 50% Refund or 100% Free Reschedule | Initiated within 24 to 48 hours |
| Live 1-on-1 Consultation | User requests slot rescheduling (> 12 hours prior) | 100% Free Rescheduling | Instant slot transfer |
| Live 1-on-1 Consultation | User cancellation < 12 hours prior, or session no-show | Non-Refundable | Astrologer slot blocked exclusively |
5. Refund Processing Timelines & Disbursement
All approved refunds are initiated through our automated payment gateway (Razorpay) within 24 to 48 hours of verification. Depending on your bank and payment mode, funds reflect in your account according to standard banking timelines:
- UPI Payments (Google Pay, PhonePe, Paytm, BHIM): 2 to 4 business days.
- Net Banking (All Major Indian Banks): 3 to 5 business days.
- Credit / Debit Cards (Visa, Mastercard, RuPay): 5 to 7 business days.
- International Cards: 7 to 10 business days depending on the issuing bank.
6. How to Request a Refund or Dispute
To initiate a refund request, send an email to contact@astroleaf.in with:
- Your registered Full Name and Email Address.
- Order ID or Razorpay Payment Reference Number.
- Clear description of the issue or transaction screenshot.
Our dedicated support team will review and respond within 24 business hours.
